FAQ

Everything you need to know

Answers to the most common questions about CardPlaza. Can't find what you need? Write to us.

The basics

How does CardPlaza work?

Pick your city, look for the card and contact the seller in chat. You agree on price and place, then complete the purchase or trade in person.

Does it cost anything to use CardPlaza?

Signing up, searching, contacting people and posting up to 50 active listings is free, with no commission on sales. The Pro and Store plans remove the listing limit and add other benefits.

How do I pay?

CardPlaza doesn't handle payments: you agree with the other person and pay when you meet.

Can I see listings from other cities?

Yes, you can search in any active city. The meetup is still in person, so it's best to pick a city you can get to.

Safety and trust

Where can we meet safely?

Choose a public place. Some stores offer a safe spot: when you propose a trade you can pick it as the meeting place and the store gets a notice.

How do I know I can trust a seller?

Check reviews and the Aura score on their profile. Aura grows with completed trades, reviews received and average rating. Stores are approved before they appear.

What if someone behaves badly?

You can report a user, a message or a listing and block anyone you don't want to hear from. Reports are reviewed by the team.

Selling

What's the difference between Free, Pro and Store?

Free allows up to 50 active listings. Pro and Store have no limit, get more visibility in listings and priority support. Store adds a public page, events, staff and statistics.

What is the Early Adopter offer?

While spots last, the first 250 users with a verified email get 6 months of Pro for free and the Early Adopter badge; the first 20 approved stores get 12 months of the Store plan.

Can I upload many cards at once?

Yes: from the listings area you can import a list or a CSV file (even a decklist) and fix any cards that weren't found before publishing.

Community

What are events and Find a table?

Events are tournaments and game nights run by stores: you sign up with “I'm going”. Find a table helps you find players for a game on a given day and place: tables are created by Pro and Store users, but anyone with an account can join.

Account and data

How do I download my data or close my account?

In Settings you can download your data as JSON and close your account (not possible while you have open trades). Details are in the privacy notice.

How do I contact support?

Write to support@cardplaza.net or use “Report a problem” in the footer. Pro and Store users also have a priority support page.

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